New and returning students can use this guide to get started with technology this semester.

See the second article in this series, More Frequently Asked Questions (FAQs) About Campus Tech.

I forgot my UARK password. What should I do?

If you are having trouble logging into any University of Arkansas online services, reset your password at  If you are unable to access your account even after updating your password, contact the IT Help Desk.

I am having issues logging into Blackboard or UAConnect.

First, clear your browser cache. Next, try a different browser (Google Chrome is recommended). Still not working? Call the Help Desk at 479-575-HELP or stop by the Help Desk at the Union.

I do not see my classes in Blackboard. What should I do?

If your class shows up in UAConnect, you are enrolled. Instructors can open their Blackboard course four days before class, but your instructor may not open Blackboard until the first day of class.

Where can I print on campus?

Printing, charging stations and computer lab workstations are available at Tech Spot lab locations.

Do I need to pay for printing in the computer labs?

Each semester, student fees cover a printing quota. A student can print up to the equivalent of 700 single-sided black toner pages (a value of $35) without charge. Learn more about the student print quota.

Is there a way to share files without emailing or using flash drives?

The U of A offers several options for file storage, including Box, Google Drive and OneDrive. Learn more about file storage options.

Where do I get tech help? 

The IT Help Desk is in front of the Arkansas Union Tech Spot lab. You can also call, chat or create a ticket. Visit to get started.

This article was contributed by University of Arkansas Information Technology Services.